![]() I bought this so I wouldn’t have these issues. And I’m so tired of replacing the hardware. When I had a false alarm that I didn’t cancel, SimpliSafe claims they dispatched police, the police claim they came, but there was no recording. But how much time and money am I going to spend on a broken system? Time to upgrade to a reliable system that will actually monitor and dispatch police. Right now, I talk to SimpliSafe more than my friends. I asked about the distance and they couldn’t explain. I actually have the moment I first saw “it” when I was walking up my driveway. Like how my neighbors cat sets off the motion detector but the person who tried to steal her bike, person who stole my handcart, person who tried to break into her car, and person who defecated in my yard did not even though they were all in frame. Yeah…those stars have never lined up for me and SimpliSafe can’t tell me why. If you are looking for ACTUAL home security, and truly have lots of valuables inside the home, spend the money needed to truly protect assets and loved ones. If you are on a budget and need that SENSE of security (like me), go for SimpliSafe. The biggest security I get from SimpliSafe is the camera that functions more as a scarecrow than its actual function, and the "Protected by SimpliSafe" sign on the yard (lol). Their customer support is nonexistent (I emailed them my concerns a month back, no response) If a crook tries to break-in, hope they break-in at that 5-10% interval of the day where the stars align perfectly and SimpliSafe is functioning from all sides. When all the other devices in the home function flawlessly and have a 400 mbps download and 50 mbps upload speed, yeah my wifi and data settings are just fine SimpliSafe. This is a go-to error message, blaming the "connection". Your device is unable to connect, make sure your device is plugged in, check your wifi and data settings, and try again" [yet the connection is fine, the camera is working, it just refuses to arm/disarm the home remotely. "The SimpliSafe App is temporarily unavailable" When its not working, it cycles through a preset of the same random error messages: The arm/disarm works 10% of the time remotely. I applaud their business model.īut when it comes down to security, to getting what you intended when purchasing SimpliSafe, good luck. It was very appealing from the price, to simple self-instillation and everything in between.
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